Changing Password & Email

Step-by-step guide to updating your password and email address

Last updated 4 months ago

Changing Password & Email

Keeping your account credentials current and secure is essential for maintaining access to Whisperit and protecting your legal work. This guide walks you through updating your password and email address.

Why Update Your Password or Email?

You may need to update your account credentials when:

• Your password has been compromised or you suspect unauthorized access • You're implementing stronger security practices • You've shared your password accidentally • Your organization requires regular password changes • You're changing law firms or organizations • Your email address has changed • You want to use a more secure email provider • Your firm email is being deactivated

Changing Your Password

Accessing Password Settings

  1. Click the menu icon (three horizontal lines) in the top left corner

  2. Select Settings from the sidebar

  3. Click "Change Password" in the settings menu

  4. You'll be directed to the password change page

Step-by-Step Password Change

  1. Enter Current Password • Type your existing password in the "Current Password" field • This verifies that you're authorized to make changes • If you've forgotten your current password, use the password reset option instead

  2. Enter New Password • Type your desired new password in the "New Password" field • Follow password strength requirements • Use a strong, unique password (minimum 12 characters recommended) • Include uppercase, lowercase, numbers, and symbols

  3. Confirm New Password • Re-enter your new password in the "Confirm Password" field • Ensure it matches exactly • This prevents typos that could lock you out

  4. Save Changes • Click the "Save" or "Update Password" button • Wait for the confirmation message • Your password is now updated

Password Requirements

Create a Strong Password:

• Minimum length: 8-12 characters (12+ recommended) • Include uppercase letters (A-Z) • Include lowercase letters (a-z) • Include numbers (0-9) • Include special characters (!@#$%^&*) • Avoid common words or patterns • Don't reuse passwords from other accounts • Avoid personal information (names, birthdays, etc.)

Password Best Practices:

• Use a unique password for Whisperit • Consider using a password manager • Create a memorable passphrase (e.g., "Blue!Coffee&Legal#2025") • Never share your password with anyone • Don't write passwords down in unsecured locations • Change your password if you suspect it's compromised

After Changing Your Password

Important Next Steps:

• You may be logged out of active sessions • Log back in with your new password • Update any saved passwords in your browser or password manager • Make note of your new password securely • Test logging in to ensure the change was successful • Update mobile devices if you access Whisperit from them

Changing Your Email Address

Accessing Email Settings

  1. Click the menu icon in the top left corner

  2. Select Settings from the sidebar

  3. Click "General" in the settings menu

  4. Locate the Email field under "Account Data"

  5. Click "Change" next to your current email address

Step-by-Step Email Change

  1. Verify Current Email • Your current email address will be displayed • Ensure you have access to this email for verification

  2. Enter New Email Address • Type your new email address in the provided field • Double-check for typos • Use a professional, secure email address • Ensure you have access to this email

  3. Verify Old Email • Whisperit may send a verification code to your current email • Check your inbox for the verification email • Enter the verification code when prompted • This confirms you own the current email

  4. Verify New Email • Check your new email inbox for a verification message • Click the verification link or enter the code • This confirms you own the new email address • Your email change will be finalized after verification

  5. Confirm Changes • Review the confirmation message • Your new email is now your login and contact address • All future notifications will go to the new email

Choosing a New Email Address

Email Selection Guidelines:

• Use a professional email address • Prefer your firm or organization email • Ensure the email account has strong security (two-factor authentication) • Use an email you check regularly • Avoid temporary or disposable email addresses • Don't use shared email accounts • Choose an email you'll have long-term access to

For Legal Professionals: • Use your firm-provided email when available • Avoid personal emails for professional accounts • Ensure the email complies with your firm's IT policies • Consider data retention and discovery implications • Maintain professional email etiquette standards

After Changing Your Email

Important Actions:

• Update your login credentials (use new email for login) • Update any saved credentials in password managers • Inform your IT department if required • Update your contact information in other systems • Set up email forwarding from your old address (temporary) • Monitor both emails during transition period • Update your profile in team workspaces if applicable

Changing Both Password and Email

If Updating Both:

  1. Change your email address first

  2. Verify the new email address

  3. Then change your password

  4. Log out and log back in with new credentials

  5. Test access thoroughly

This order ensures: • Password reset emails go to the correct address • Verification codes reach you • You maintain continuous access • All security notifications are properly received

Troubleshooting Common Issues

Can't Change Password

If you're unable to change your password:

• Verify you're entering your current password correctly • Check that your new password meets requirements • Ensure both new password fields match exactly • Try refreshing the page and attempting again • Clear your browser cache and cookies • Try a different browser • Check if your organization restricts password changes • Contact Whisperit support if issues persist

Forgot Current Password

If you can't remember your current password:

• Use the "Forgot Password" link on the login page • Enter your email address • Check your email for a password reset link • Follow the instructions to create a new password • Log in with your new password • Contact support if you don't receive the reset email

Email Verification Issues

If you're not receiving verification emails:

• Check your spam/junk folder • Add Whisperit to your email safe senders list • Wait a few minutes and try resending • Verify you entered the email address correctly • Check if your email provider is blocking messages • Try using a different email address • Contact your IT department if using work email

Can't Access Old Email

If you no longer have access to your current email:

• Contact Whisperit support immediately • Provide proof of identity and account ownership • Have account details ready (username, User ID, etc.) • Support will guide you through a manual verification process • This may take longer than standard email change

Security Considerations

When Changing Credentials:

• Use a secure, private connection (not public Wi-Fi) • Ensure no one is watching your screen • Don't share your new password • Log out of all devices after changing password • Review active sessions and revoke unknown devices • Enable additional security features if available • Update security questions if applicable

Signs You Should Change Your Password Immediately:

• Received password reset emails you didn't request • Notice unfamiliar activity in your account • Someone else knows or may have seen your password • Used your password on a compromised system • Your password was exposed in a data breach • Suspicious login notifications

For Organizations and Law Firms

Firm Email Changes:

• Coordinate with your IT department • Follow your firm's offboarding/onboarding procedures • Update workspace memberships with new email • Transfer document ownership if needed • Maintain access to shared resources • Document the change for records

When Leaving a Firm:

• Change your email to a personal or new firm address before your old email is deactivated • Download or transfer any personal documents • Update workspace permissions • Coordinate handoff of shared work • Ensure continued access if needed

Maintaining Account Security

Regular Maintenance:

• Review your email and password quarterly • Update password every 90-180 days (or per firm policy) • Keep your email address current • Verify your contact information regularly • Monitor account activity for anomalies • Enable all available security features • Keep your recovery information updated

Quick Reference

Password Change: Settings > Change Password > Enter current password > Enter new password > Confirm > Save

Email Change: Settings > General > Email > Change > Enter new email > Verify old email > Verify new email > Confirm

Keeping your account credentials current and secure ensures uninterrupted access to Whisperit while maintaining the highest levels of security for your legal work.