Troubleshooting & Support

Common issues, solutions, and how to get help when you need it

Last updated 20 days ago

Common Issues & Solutions

Can't Access My Account If you can't log in to Whisperit:

  1. Verify your username or email address

  2. Try resetting your password

  3. Check that your account hasn't been suspended

  4. Clear browser cookies and try again

  5. Try using a different browser

Slow Performance If Whisperit is running slowly: • Check your internet connection speed • Close unnecessary browser tabs • Clear your browser cache • Disable browser extensions temporarily • Try accessing during off-peak hours

Document Upload Issues If you can't upload documents:

  1. Verify file size is under limit (usually 100MB)

  2. Ensure file format is supported

  3. Check that you have write permissions for the vault

  4. Try uploading from a different location

  5. Check available storage space

Permission Problems If you can't access a document: • Verify you have the correct permissions • Ask document owner to grant access • Check if document has been archived • Ensure you're in the correct workspace

Search Not Working If search results are empty:

  1. Verify search term is spelled correctly

  2. Try using different keywords

  3. Check document metadata and tags

  4. Wait for documents to finish indexing

  5. Try advanced search filters

Email Integration Issues For email connection problems: • Verify email account credentials • Check if two-factor authentication is enabled • Ensure email forwarding is properly configured • Check firewall and email client settings

Getting Help When you need assistance:

  1. Check the Help Center first

  2. Search previous questions in the forum

  3. Contact your account administrator

  4. Submit a support ticket with details

  5. Include screenshots or error messages

Support Channels • Email: support@whisperit.ai • Phone: Available during business hours • In-app chat: Click the help icon • Knowledge base: Search articles • Community forum: Share experiences

Reporting Bugs To report a bug:

  1. Document the issue with steps to reproduce

  2. Take screenshots or record a video

  3. Note your browser and device information

  4. Include any error messages

  5. Submit through the bug report form

Feature Requests To suggest improvements:

  1. Check if feature has been requested

  2. Vote on existing requests

  3. Provide specific use case

  4. Submit through the feature request form

  5. Monitor for implementation status